What others are saying about the Omni-channel approach

 

 

EBay: the future of retail is omnichannel - retail must be seamless #web25 http://t.co/4laOS6Qfcn

Digitization, decentralization, & omni-channel retail: The future of supply chains ~ Eric Brown http://t.co/jf9QGreIxl
#OmniCommerce#retail

Half of consumers want buy online pickup in-store, but only 36% of retailers offer in-store pickup http://t.co/5kjsEjg9IJ

50% of (consumers) expect to be able to pick up purchases made online in a physical store.

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Omni-channel environments where customers can shop online and offline at the same retailer are increasingly ubiquitous.

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71% of shoppers surveyed expect to find in-store inventory information online, regarding it is as critical to their purchase descision. In fact 39% of (consumers) said they were unlikely or very unlikely to visit a retailer's store if they could not do so.

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The Omni-channel experience (is) where a retailer can use many ways to reach customers... What (companies) need to focus on is connecting together the in-store experience with their own online offering and the follow-up customer service.

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(There's)an "undeniable" consumer trand towards "more complex paths-to-purchase", which mix the online and physical purchasing experience... It is therefore a must to develop a single platform for interacting with customers if retailers are build to an effective cross-channel strategy.

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Retailers need both omnichannel inventory visibility as well as pro-active inventory management so inventory can be redeployed across channels... Retailers need real-time, agile inventory for this to work.

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